Refund Policy

Last Updated: January 15, 2025

At Interview Masterclass, we are committed to providing high-quality professional communication training services. We understand that circumstances may change, and we have established this Refund Policy to ensure fair and transparent procedures for all clients.

1. General Refund Principles

Our refund policy is designed to balance fairness to clients with the resource commitments required to deliver our services. Refund eligibility depends on:

• The type of service purchased
• The timing of the refund request
• The number of sessions already completed
• The circumstances surrounding the refund request

2. Single Session Refunds

2.1 Eligibility Timeline

Time Before Session	Refund Amount
48+ hours	100% refund
24-48 hours	50% refund
Less than 24 hours	No refund (may reschedule with fees)
No-show	No refund, session forfeited

2.2 Single Session Conditions

• Refund requests must be submitted in writing via email to [email protected]
• Include your full name, booking confirmation number, and scheduled session date
• Rescheduling is available with 24+ hours notice without additional fees
• Rescheduling with less than 24 hours notice may incur a $50 rescheduling fee

3. Multi-Session Program Refunds

3.1 Before Program Commencement

• 7+ days before start: Full refund minus $100 administrative fee
• 3-7 days before start: 75% refund
• Less than 3 days before start: 50% refund

3.2 After Program Commencement

For multi-session programs (8-16 week courses), refunds are calculated based on completed sessions:

3.3 Program Refund Example

For a 10-week program costing $2,000:

• After 2 sessions completed: ($2,000 - $200) × (8/10) = $1,440 refund
• After 5 sessions completed: ($2,000 - $200) × (5/10) = $900 refund
• After 8 sessions completed: ($2,000 - $200) × (2/10) = $360 refund

3.4 Program Refund Limitations

• No refunds are available after 80% of program sessions are completed
• Completed sessions include attended sessions and no-shows
• Rescheduled sessions count as part of the original program timeline

4. Free Consultation Sessions

Initial consultation sessions offered at no charge are not eligible for refunds. These sessions may be rescheduled with 24 hours notice. No-shows forfeit the consultation opportunity.

5. Corporate Training Program Refunds

Corporate training programs are subject to customized agreements. Refund terms for corporate clients are specified in individual contracts and may differ from standard policies. Please refer to your specific corporate training agreement.

5.1 Standard Corporate Terms

• Cancellations 30+ days before start: 90% refund
• Cancellations 15-30 days before start: 50% refund
• Cancellations less than 15 days before start: No refund
• After program commencement: Prorated based on delivered sessions

6. Special Circumstances

6.1 Medical Emergencies

In cases of documented medical emergencies preventing participation:

• Services may be paused without penalty for up to 90 days
• Medical documentation may be required
• Alternative arrangements such as virtual sessions may be offered
• Full or partial refunds may be considered on a case-by-case basis

6.2 Relocation

If you relocate more than 50 miles from our Kingview facility:

• You may transition to virtual sessions at no additional cost
• Refunds for unused sessions may be provided if virtual sessions are not suitable
• Documentation of relocation may be required

6.3 Service Dissatisfaction

We strive for complete client satisfaction. If you are dissatisfied with our services:

• Contact us immediately to discuss concerns at [email protected]
• We will work with you to address issues and improve your experience
• If issues cannot be resolved, we may offer alternative coaches or session formats
• Refunds for quality concerns are evaluated individually after attempting resolution

7. Company-Initiated Cancellations

If Interview Masterclass must cancel your session or program:

• You will receive full refund of all paid fees with no deductions
• Alternative session times will be offered if desired
• Credit toward future services may be offered at 110% of paid amount
• We will make every reasonable effort to provide advance notice

8. Non-Refundable Items

9. Refund Request Process

9.1 How to Request a Refund

To request a refund, follow these steps:

1. Submit a written refund request via email to [email protected]
2. Include the following information:
   • Your full name and contact information
   • Service type and purchase date
   • Booking or invoice number
   • Reason for refund request
   • Supporting documentation if applicable
3. Wait for confirmation of receipt (typically within 24-48 hours)
4. Our team will review your request and respond within 5 business days

9.2 Refund Processing Timeline

• Review Period: 3-5 business days from request receipt
• Approval Notification: Within 1 business day of decision
• Processing Time: 7-10 business days for approved refunds
• Bank Processing: Additional 3-5 business days depending on financial institution

9.3 Refund Method

Refunds will be issued using the original payment method whenever possible:

• Credit/Debit Card: Refunded to original card
• PayPal: Refunded to PayPal account
• Check: If original method unavailable, refund by check (allow additional processing time)

10. Payment Plan Refunds

For services purchased through installment payment plans:

• Refund calculations are based on total program cost, not payments made
• Outstanding payment obligations may be waived for qualifying refunds
• Partial refunds may be applied against remaining payment obligations
• Early payment incentives are not refundable if program is cancelled

11. Promotional Offers and Discounts

11.1 Discounted Services

Services purchased at promotional rates are subject to specific terms:

• Refunds calculated based on discounted price paid, not regular price
• Some promotional offers may be non-refundable (clearly stated at purchase)
• Bundle discounts are refunded proportionally based on individual service values

11.2 Referral Credits

Services paid partially or fully with referral credits:

• Cash refunds limited to actual monetary payment made
• Credits may be restored to account for future use
• Credits are non-transferable and cannot be redeemed for cash

12. Disputes and Appeals

12.1 Refund Decision Appeals

If your refund request is denied or you disagree with the refund amount:

• Submit a written appeal within 14 days of the decision
• Provide additional documentation or explanation supporting your request
• Appeals are reviewed by senior management
• Final appeal decisions are made within 10 business days

12.2 Dispute Resolution

For unresolved disputes regarding refunds:

• Contact us to arrange a phone or video conference discussion
• We are committed to finding fair solutions for all parties
• Formal dispute resolution procedures are outlined in our Terms and Conditions
• You may have rights under consumer protection laws in your jurisdiction

13. Chargeback Policy

14. Changes to Refund Policy

Interview Masterclass reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date. Material changes affecting existing client agreements will be communicated via email.

Your purchase of services constitutes agreement to the Refund Policy in effect at the time of purchase. Policy changes do not retroactively affect prior purchases unless required by law.

15. Contact Information for Refund Requests

16. State-Specific Rights

Some states provide consumers with additional rights beyond this policy. These may include:

• Extended refund periods for certain services
• Cooling-off periods allowing cancellation
• Additional disclosure requirements

This policy does not limit any rights you may have under applicable state or federal consumer protection laws.

17. Acknowledgment

By purchasing services from Interview Masterclass, you acknowledge that you have read, understood, and agree to this Refund Policy. You understand that:

• Refund eligibility depends on various factors outlined in this policy
• Some services and fees are non-refundable
• Timely communication is essential for refund consideration
• This policy is subject to change with notice

Interview Masterclass is committed to providing exceptional service and fair business practices. We value your trust and strive to ensure your satisfaction with every interaction.